1. Shipping Destinations：
We currently ship to the following countries:
1. United Kingdom
2. Ireland
3. France
4. Germany
5. Netherlands
6. Belgium
7. Luxembourg
8. Austria
9. Denmark
10. Sweden
11. Finland
12. Spain
13. Italy
If your destination is available at checkout, we're happy to deliver your order.
Can't find your country? Please contact us at hello@heypomi.com before placing your order. We'll do our best to help.
We're continuously expanding our shipping network and look forward to serving more countries in the future.
2. Shipping Costs
We offer free standard shipping on orders over £80.
For orders under £80, shipping fees will be calculated at checkout based on your delivery destination.
Shipping costs may vary depending on the destination country, order size, and delivery method.
3. Processing Time
All orders are carefully prepared and dispatched within 1–3 business days after payment confirmation.
During peak seasons, holidays, or promotional periods, processing times may take slightly longer.
Delivery Time
Estimated delivery times vary depending on the shipping method selected:
United Kingdom:
Approximately 3–10 business days
International Orders:
Approximately 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including customs clearance, weather conditions, carrier delays, and public holidays.
Holiday Delays
During major holidays, promotional periods, and peak shipping seasons, delivery times may be extended due to increased order volumes and carrier delays.
We recommend placing your order in advance during these periods.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking updates to become available after your order has been shipped.
If you have any questions regarding your delivery, please contact us at hello@heypomi.com.
5. Taxes & Duties
All prices displayed on our website are shown in GBP (£).
We aim to provide a smooth delivery experience and minimise any unexpected charges for our customers.
For international orders, any applicable taxes, duties, or customs charges may vary depending on the destination country and local regulations. Any additional charges required by customs authorities will be the responsibility of the customer.
If a parcel is returned to us because the customer refuses to pay any applicable taxes, duties, or customs charges, any refund issued will be processed after deducting the original shipping cost and any return shipping fees.
We recommend checking your local import regulations before placing an order.
6. Customs Delays
While we do our best to ensure smooth delivery, some international orders may be subject to customs inspections or clearance procedures, which may cause delays.
Customs processing times vary depending on the destination country and are outside of our control.
Customers are responsible for ensuring that the products they order comply with local import regulations. POMI is not responsible for delays, additional charges, or delivery issues caused by customs procedures or local import restrictions.
We understand that unexpected delivery issues may occur during transit. If your package is lost, damaged, or arrives in an unsuitable condition, please contact us at hello@heypomi.com as soon as possible.
Damaged Packages
If your package arrives damaged, please contact us within 3 days of delivery and provide the following information:
1.Order number
2.Photos of the damaged item and packaging
3.Any relevant information or supporting documents from the shipping carrier (if applicable)
Lost Packages
If your package appears to be lost, please contact us if your tracking information has not been updated for an extended period or if your order has exceeded the estimated delivery timeframe.
Once we receive your request and the required information, we will review the situation and provide an appropriate solution within 3–5 business days, such as a replacement or refund where applicable.
